In an effort to provide more safety and a smooth experience for our customers, we’re glad to offer Checkout+ (Free Returns & Exchanges + Package Protection) with every purchase for all of our retro51.com customers. This program provides complete protection for your order, covering lost, stolen, or damaged packages, as well as hassle-free returns and exchanges whenever you need them.
What is Checkout+ Package Protection?
Checkout+ is Retro51’s way of giving you peace of mind with every order. A package protection solution that helps cover your order in the event it is lost, stolen, or damaged in transit, while also covering the cost of return shipping for standard returns and exchanges.
How does Checkout+ Package Protection work?
If your protected order is lost, stolen, or arrives damaged, we’ll help ensure your order is replaced or refunded — whichever you prefer. Claims are handled quickly through our customer portal, with most requests reviewed within 1–2 business days.
Checkout+ is automatically added to your order at checkout if selected as your checkout option, but you may opt out at any time by selecting “Checkout without Free Returns & Package Protection” or toggling off the option in the checkout screen. Please note: if you opt out, Retro 1951 is not responsible for lost, stolen, or damaged orders, and return shipping costs will not be covered.
Purchased Checkout+ Package Protection & looking to file a claim online? File claim here
When Should I File a Claim?
- Marked as Delivered (Stolen): Available to file within 30 days after the package was marked delivered.
- Stuck in Transit (Lost): Available to file 7 days after the last tracking update.
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Damaged in Transit: Available to file within 30 days of delivery. Photos of the packaging and product are strongly encouraged to help us review and process your claim efficiently
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at customerservice@retro51.com and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you selected Checkout+ at checkout, simply start a claim here through our customer portal and select the start a claim option. You’ll need your Retro51 order number and the email address used at purchase.
CONTACT US
Please email customerservice@retro51.com or call 1-800-466-1951 with any additional questions.