We want to get you your Retro51 products as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tornado® pen or pencil to good use sooner.
We utilize USPS® and UPS® for domestic shipments within the United States, including most US territories (American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, and the U.S. Virgin Islands).
International shipping is available for most countries in the Western Hemisphere, including Canada and Mexico in North America, as well as countries in Central and South America.
SHIPPING RATE
For orders over $85, Retro51 offers free domestic U.S. standard shipping. Domestic orders below $85 and International orders will be charged the carrier rate calculated at checkout. To view the shipping rate you may add items to your cart, and through the checkout process may see the different shipping methods and costs before placing an order. Carrier rate calculations vary, and are based on order size and destination of delivery.
ORDER PROCESSING & TRACKING
Orders are typically processed within 4 business days*, after receiving your order confirmation email. *Please allow for additional production time for made-to-order products as we ensure exceptional quality and craftsmanship. If the order is placed after 12:00 PM CT, it may also need an extra business day for processing. This excludes weekends and holidays. *Additional processing time may be required during peak shipping seasons.
The delivery address is reviewed after a purchase is made and during the processing of the order. All delivery addresses must be within an eligible country and if a non-eligible address is detected, the order will be subject to cancellation.
Once your order ships, you will receive another notification with a tracking number so you may track it at UPS.com, USPS.com or DHL. Note that transit delivery time begins when the order ships, not from the time your order was placed. Additionally, all "Delivery by" dates are estimates and not guaranteed. The estimated delivery time will depend on the shipping method you chose during checkout and where the package is getting delivered to. Retro51 cannot guarantee specific delivery dates and assumes no responsibility for any delays that may occur.
CHECKOUT+ PACKAGE PROTECTION
We know how frustrating it can be when an order is lost, stolen, damaged in transit, or just doesn’t work out. That is why we offer Checkout+ (Free Returns + Package Protection) to give you peace of mind with every purchase. With Checkout+ Package protection you can be sure that your order is covered. If the package gets lost, damaged, or stolen, we will help ensure your order is replaced or refunded according to your preference.
If you opt-in for Checkout+, then the package protection is automatically applied. You may choose to opt out by selecting ‘Checkout without free returns & package protection’ or toggling off the Free Returns & Exchanges + Package Protection option under the shipping details on the checkout page.
Please note: If you opt out, Retro 1951 is not responsible for lost, stolen, or damaged items, and return shipping costs will not be covered.
If you experienced an issue with your order, please file a claim with us directly with our customer portal and select the option to start a claim. For more details on Checkout+, please review the Package Protection information
SHIPPING HOLIDAYS
Retro 51 will not be shipping on the following dates in 2025. Similarly, the available shipping carriers are also not expected to make deliveries on those dates. (Refer to the carrier's holiday schedule for accurate details.) Please note order processing and shipping will resume the following business day*.
-
Year-End Holidays - December 23, 2025 to January 4, 2026
- Easter Sunday - April 3 to April 6, 2026
- Memorial Day - May 25, 2026
- Juneteenth Freedom Day - June 19, 2026
- Independence Day - July 4, 2026
- Labor Day - September 7, 2026
- Thanksgiving Week - November 26 to November 29, 2026
- Year-End Holidays - December 23, 2026 to January 3, 2027
* the holiday dates can be updated, changed, or replaced at any time.
INTERNATIONAL SHIPPING
International shipping is available for most countries in the Western Hemisphere, including Canada and Mexico in North America, as well as countries in Central and South America.
To find an authorized dealer/retailer near you, please use our Dealer Locator.
CHANGE YOUR ADDRESS
If you need to update your shipping address or if the address on the order is wrong, please contact us immediately (info below). As long as the order has not been shipped, we normally are able to change the address for you. If the order does get shipped, we cannot guarantee we can change the address through the chosen carrier or will receive the package back. If the order gets delivered to the wrong address, unfortunately, we are not responsible and would not be able to offer reimbursement. If the order is returned to us we can re-ship for an additional shipping charge.
RETURNS / REFUNDS
For items purchased through retro51.com, we kindly ask that you initiate the return process within 10 days of delivery by visiting the Customer Portal
If you ordered the wrong item or simply changed your mind, this is considered a standard return and is subject to the following:
-
Customers who opted into Checkout+ (Free Returns + Package Protection) at checkout will receive a return label at no additional cost.
-
Customers who opted out will be required to purchase their return label through our portal.
If your return is due to a manufacturing defect or damage, you may upload a photo of the item’s condition (optional). We will provide a return label at no additional cost to you, as long as the return is initiated within 10 days of delivery. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more details on returns, please review our Returns & Refunds Policy.
CONTACT US
Please email customerservice@retro51.com or call 1-800-466-1951 with any additional questions.
excluding Saturday & Sunday, National holidays, and office closures.