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We appreciate your interest and hope to serve you in the future
Is your Writing Instrument in need of a little care? Let’s get it rolling again! Over time, even the best pens need a quick tune-up to stay in top form. Our repair team is here to help you get back to writing smoothly and keep your favorite pen in action for years to come.²
Have you changed out the refill of your Rollerball or Ballpoint pen and it no longer works properly? There is a chance the inner spring was installed incorrectly if:
Fix: The spring hardware must be installed back with the tight-wound end of the spring going on first onto the new refill.
That should allow you to then install the nose cone back on with no issue and deploy the refill for you to enjoy your writing!
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For additional guides and help visit our How-To guides
Has the top disc of your pen twist-top fallen out? — We can replace that!
In most cases* we should be able to provide you with a replacement top disc that can be replaced at home!
Contact us directly at customerservice@retro51.com or via our online chat and inquire a replacement top disc.
*Certain pen designs can have unique top disc art, which may not be as easily replaceable. Our Customer Service will inform you if this is the case.
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For additional guides and help visit our How-To guides
We obviously want to get you back to writing smoothly, but we kindly ask that you check our qualifying guidelines first before proceeding with repairs shipping.
If you have experienced any issues with your writing instrument, we recommend sending it in for repairs if it meets any of the following qualifying reasons:
If you are unsure whether your item qualifies, feel free to contact us at: customerservice@retro51.com | 1-800-466-1951
Unfortunately, repairs cannot be offered for items damaged due to accidents, negligence, unauthorized service, or factors unrelated to defects in materials or workmanship per the Writing Instruments Warranty Policy
Additionally, repairs are not available for items with the following issues, including but not limited to:
If any of the above scenarios apply, but you still believe your item qualifies for repairs, please contact us for further review at:
customerservice@retro51.com | 1-800-466-1951
For information on our Warranty Policy visit our Warranty page
Our dedicated repair service is here to get your favorite writing instrument back to writing smoothly. Whether it’s a pencil mechanism issue, ink flow problem, or another concern, our skilled team is ready to restore your pen to writing perfection.¹
Of course, repairs are on us — We cover the cost of the repairs.² All we ask is that you cover the cost of the shipping. This purchase covers the shipping³ to send your item to us for repair. At checkout, you'll find a shipping selection, covering the return shipping once the repairs are complete. It’s that simple!
We ask that you include the item name and a brief description of the repairs during the checkout. This helps our Repairs team know what to look for.
For information on our Warranty Policy visit our Warranty page
1. The majority of repairs are complimentary, though this may vary depending on the specific issue or parts required.
2. Certain factors, such as extensive damage or the unavailability of specific parts, may affect our ability to complete the repair.
3. A shipping label will be sent to you via email after completing your order. Please note that there may be a slight delay in receiving the shipping label, as processing the request can take some time. *Please check Spam folders if not received within 24-48 hours.
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