At Pularys, immense pride is taken in crafting high-quality leather goods that are built to last. We, at Retro51, stand behind the craftsmanship of Pularys products and are committed to ensuring your satisfaction. To demonstrate our dedication to quality and customer service, we offer a comprehensive 2-year warranty on all Pularys Leather Goods purchased through Retro51.com.
Our warranty covers any defects in materials or workmanship for a period of two years from the date of purchase. If your Pularys Leather item exhibits any such defects during this time, we will repair or replace it at no cost to you.
Should you encounter any issues with your Pularys Leather product within the warranty period, simply follow these steps to initiate a warranty claim:
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Contact our customer service team at customerservice@retro51.com with details, including photo images of the issue(s), and your proof of purchase.
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Our team will assess the information provided and determine the best course of action.
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If deemed eligible for warranty coverage, we will repair or replace the defective item at no cost to you.
Please note that our warranty does not cover damage resulting from misuse, normal wear and tear, accidents, alterations, or improper care of the product. Additionally, any modifications made to the item by unauthorized parties will void the warranty.
Please email customerservice@retro51.com or call 1-800-466-1951 with any additional questions.